Shopify is hiring a Senior Data Science Manager - Buyer Trust (Remote, North America)

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for 2 million merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

On the Buyer Trust team, we believe that buyers want to be able to trust independent merchants. Shop Promise helps merchants build this trust by showing potential buyers a guaranteed and branded delivery estimate across the buyer journey. Now that Shop Promise has been launched, we are looking for a strong leader to take the Buyer Trust Data Science team to the next phase in their journey. You’re joining a team in the early stages of building a product that has the potential to be transformational for merchants across the globe. 

You will be:

• Leading a team of super-talented data scientists
• Guiding the short-term and long-term data science strategy for the Buyer Trust team
• Providing technical leadership to our data science team as they analyze data, run experiments, create models, and build data products 
• Joining a cross-discipline product leadership team and contributing to the strategic decisions that guide the team’s roadmap
• In partnership with product managers, engineers, and designers, building product experiences that enable Shop Promise to scale across our merchant base

This unique role combines global scale in a hyper-growth and fully remote environment. For the right individual this is the challenge and the opportunity of a lifetime.

Some of the Data Science & Engineering members you’ll work with:

• Mike Develin, Director of Data Science (Merchant Services)
• Josh Kraut, Sr. Data Science Manager
• Rohit Mishra, Director of Product, Markets and Buyer Trust
•  

Qualifications

You Need To Have:

• Acted as a thought leader at the product leadership level - you are able to drive the roadmap and are comfortable and confident working with, and making strong recommendations to a product leader. You get to the root of problems faced by merchants to create data solutions and products to solve these challenges
• A demonstrated track record of attracting top data science/analytics talent, developing high-performing, high-trust teams, and a knack for keeping top talent happy, challenged, and striving for impact
• Exceptional problem solving and analysis skills combined with the ability to synthesize and effectively communicate findings to both technical and non-technical stakeholders

It would be great if you have previous experience with:

• Applying machine learning algorithms in a large-scale production setting
• Familiarity with the Logistics industry

All your information will be kept confidential according to EEO guidelines.

If you’re interested in helping us shape the future of commerce at Shopify, click the “Apply Now” button to submit your application. Please submit a resume and cover letter with your application. Make sure to tell us how you think you can make an impact at Shopify, and what drew you to the role. 

As there are multiple positions, this posting will remain live until all positions have been filled. Successful candidates can expect to hear back from us within 2 weeks of application.

#LI-REMOTE

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox

Director, Support & CX Engineering